Core Competencies
ePerformax handles customer service interactions via phone, email, chat, and social media for a select group of Fortune 500 and other global companies in the wireless/telecommunications, financial services/payment systems, e-commerce, retail/.com, and travel industries.
Value Proposition
Each client is unique and has selected ePerformax as their outsourcing partner because of our proven ability and continuous commitment to providing superior customer service. Our processes for program implementation, recruitment, training development, training facilitation and performance management, which are tailored to each program through a highly collaborative effort with our client, are designed in a way to establish a virtual extension of the client's customer service operation.
ePerformax operates three contact centers in the Philippines with over 6,500 customer support professionals.
Differentiators
We believe one of the biggest differentiators in working with ePerformax is that we are much more than simply a vendor handling transactions. We excel at being a strategic partner with our clients and truly consulting on ways we believe will enhance their customers’ experiences thereby driving increased loyalty and revenues.