Case Study

Case Study

Client Spotlight


Absolute Facility Solutions 


Helping clients reach their profit potential is the AFS way. Co-founded by industry veteran Michelle Ray, CEO & President of Absolute Facility Solutions, the Austin-based company has been doing just that for over four years. Michelle is BOMA certified and recognized as a certified Archibus expert. She has used her 20 years of experience in facilities, space, and asset management to grow AFS into one of the most sought-after providers of IWMS software and implementation solutions for Real Estate, Assets, and Facility Management.

“Facility Management is complex and people often take for granted that they can put in a help ticket and it’s taken care of with no concept of how complex the process is,” says Michelle. Through Archibus, and proprietary tools AFS has developed to enhance its products, clients streamline operations and management, mine raw data to create accurate reporting, and reduce or expand workplaces as needed to control costs and reduce operational overhead. “The best part is seeing their excitement when all the pieces are put together,” shares Michelle.

Absolute Facility Solutions is a WBENC-certified women’s business enterprise and member of Women’s Business Council-Southwest. It is through WBCS that Michelle met Kathleen Hunt, President of Personalized Payroll. “As a smaller company, we want a payroll provider that treats their smallest customer the same as their biggest. Personalized Payroll does that. We also want to support Texas HUBs.” So, when the time came to change payroll providers, Personalized Payroll was the solution of choice. “With Personalized Payroll, we are completely taken care of. Not only do they take care of our payroll needs, but they do it quickly, patiently, and are always pleasant to work with. Their rates are very competitive, yet I never feel like we’ve sacrificed quality for a lower rate.”

Personalized Payroll has also assisted AFS with employee benefits. “Being a small business owner, my hands are full. When I needed to set up a Simple IRA benefit with a match for employees, they were right there to help. They worked with me and our benefits provider to make it simple and assure that everything was set before the next payroll run.”

Better customer experience, comparable software, and accessibility are benefits AFS have enjoyed since making the switch to Personalized Payroll, which to her surprise, wasn’t as hard as she thought it would be. “It was so simple. They did all the work!”

To learn more about Personalized Payroll and how we can improve your payroll experience, contact us.


Michelle Ray, CEO & President, Absolute Facility Solutions