Case Study

Case Study

Televergence Passes on Complimentary RespOrg Savings to National Teleservices Customer on 1.5 Million Toll Free Numbers 



A national teleservices customer engaged Televergence to migrate from TDM to VoIP enabled connections between their switches, eliminating MRC and maintenance costs related to TDM connections. Acting as their own Toll Free RespOrg, this customer used Televergence as their Complimentary RespOrg for routing 151,000 toll free numbers onto their network via the new VoIP enabled connections.


The customer was very happy with the superior customer service and up-time for the 151,000 toll free numbers routed through the Televergence switch. However, they were disappointed that due to the higher costs related to the first leg of the traffic via a Tier 1 carrier with TDM connections, they were unable to route additional numbers. Televergence proposed to the customer that they coordinate a CIC code change on the existing 151,000 numbers to a Tier 1 carrier with inbound VoIP enabled connections for additional savings.


The customer tested the proposed solution by coordinating a CIC Code Change on 48,000 of the existing 151,000 numbers. After confirming that there were no issues with the process, the remaining 103,000 toll free numbers were moved onto the new CIC code. Soon after, the customer requested an additional 200,000 high volume toll free numbers be provisioned on Televergence’s network, for a total of 351,000 toll free numbers.

Upon receipt of their first invoice after the change, Televergence received an additional request to provision 1.2 million additional numbers onto Televergence as the customer’s Complimentary RespOrg. The Televergence team worked in shifts, around the clock, to provision the 1.2 million numbers in batches. By the end of that same month, the customer realized the substantial financial benefits of routing more than 1.5 million toll free numbers through the Televergence network.

About Televergence

Televergence provides long distance and toll-free service, managing 3+ million toll-free numbers for 30+ years under consistent management as a privately held, debt-free enterprise. The company is a WBENC (Women’s Business Enterprise National Council) certified WBE (Women’s Business Enterprise) for supplier diversification programs. Founded and managed by the CEO, Deb Ward is the first and current Chairwoman of INCOMPAS, the industry’s leading trade organization.

A reputation for transparency and integrity is reflected by an average length of customer of 15+ years. The U.S.based technical team possess an average of 20+ years of industry experience. A TDM to VoIP conversion and no risk, complimentary test of the services is offered.

Membership, advisory, and board roles are maintained with the Alliance of Channel Women, American Marketing Association, Better Business Bureau, Federal Internet Service Providers Association, INCOMPAS, Insights Association, Nashville Chamber of Commerce, Nashville Technology Council, National Association of Women Business Owners, Professional Association for Customer Engagement, Receivables Management Association, Telecom Associates, Women’s Business Enterprise National Council and Women In Technology of Tennessee.

Ira Globerson, Vice President of Sales + Channel Chief

[email protected] - (213) 943-2023


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